FIRST Emergency Restoration provides 24/7 fire, water, mold, storm, and environmental restoration for residential and commercial properties across New York City and the Tri-State Area.
IICRC Certified · 60-Minute Response · Works With All Insurance · No Subcontracting
IICRC
Certified
BBB
Certified
Licensed &
Insured
Works With
All Insurance
24/7 Emergency
Response
Safety
Guaranteed
Emergency Response — NYC & Metro
Live Answer — Every Day of the Year
IICRC Certified Crews — No Subcontracting
When fire, water, mold, or storm damage hits a New York City property, the difference between a manageable restoration and a catastrophic loss is measured in minutes. The companies that get there first, document everything correctly, and work directly with your insurance carrier from day one are the ones that produce the best outcomes. That is what FIRST Emergency Restoration was built to do.
We are a full-service restoration company serving residential and commercial properties across all five NYC boroughs, Long Island, Westchester County, and the broader Tri-State area. Our service stack covers every damage category a New York property faces — from emergency fire and smoke restoration to water extraction and structural drying, from certified mold remediation to environmental services including asbestos abatement, lead paint removal, and hazardous material handling. Whatever the damage, we deploy one certified, coordinated team to handle it completely.
No subcontracting. No referrals to third parties. Every technician who responds to your property is a trained FIRST Emergency Restoration employee — IICRC certified, fully insured, and accountable from the first call to the final walkthrough. We work directly with every major insurance carrier and produce the documentation your claim requires from the moment we arrive.
NYC & TRI-STATE EMERGENCY RESTORATION
FIRST Emergency Restoration provides the complete scope of property restoration and environmental services — residential and commercial, emergency response and planned remediation.
Our Flagship Service — High-Stakes, High-Priority
From the moment the fire is out, the secondary damage begins. Soot corrodes within hours. Firefighting water saturates structural materials. Smoke penetrates HVAC systems and spreads throughout the building. FIRST Emergency Restoration deploys a complete fire restoration team immediately — emergency board-up and securing, structural assessment, smoke and soot removal, firefighting water extraction, contents inventory, and full reconstruction. We coordinate directly with your insurance carrier and handle every step of the restoration from first call to final walkthrough.
Extraction, Drying & Structural Restoration
Burst pipes, appliance failures, storm flooding, sewage backups — water damage in New York escalates fast. We extract all standing water, deploy commercial drying equipment throughout all affected spaces, use thermal imaging to map hidden moisture in walls and subfloors, apply EPA-approved antimicrobial treatment as standard, and restore all damaged structural materials. We respond within 60 minutes across the NYC metro and work with every major insurance carrier.
Certified Remediation — Not Surface Treatment
Mold in a New York property is a structural risk, a health hazard, and — if it resulted from a covered water event — a recoverable insurance loss. FIRST Emergency Restoration provides certified mold inspection, containment, removal, structural drying, and post-remediation clearance in full compliance with New York State mold remediation regulations. We identify the moisture source, address it alongside the mold, and provide clearance testing from an independent licensed assessor.
Nor'easters, Coastal Flooding & Wind Events
The New York metro faces some of the most intense storm damage of any major US market — nor’easters, tropical storm remnants, coastal flooding along Long Island and Staten Island, and severe summer convective events. We provide emergency securing and tarping, storm flood extraction, structural drying, wind and structural damage assessment and repair, and full insurance documentation — including dual-policy coordination for NYC coastal flood zone properties.
Beyond Surface Cleaning — Molecular Odor Elimination
Smoke is not a surface contaminant. It penetrates porous materials at a molecular level — plaster walls, wood framing, insulation, HVAC systems — and generates odors that persist long after a fire appears resolved. We provide professional soot removal calibrated to each surface type, thermal fogging and ozone treatment for embedded odor, HVAC ductwork cleaning, and structural surface sealing before any repainting. We certify air quality before declaring the restoration complete.
Licensed Environmental Compliance for Commercial & Residential
FIRST Emergency Restoration provides the full environmental services stack for New York properties: asbestos abatement, lead paint removal and abatement, hazardous material removal, interior demolition, commercial mold remediation at building scale, and environmental compliance consulting. We serve commercial property owners, real estate developers, property managers, and residential clients with the environmental work that licensed contractors require.
Our process is built for the speed, documentation standards, and insurance coordination that New York property emergencies demand.
Call (000) 000-0000 any time of day or night. A live FIRST Emergency Restoration team member answers — not a call center or answering service. We gather your situation details and dispatch a certified crew to your property within 60 minutes across the NYC metro. You are never passed to voicemail.
Our certified technicians arrive with complete assessment equipment and, where needed, emergency board-up and tarping materials. We assess safety conditions, identify all damage categories, and take immediate action to prevent further loss — securing the property and documenting everything before any restoration work begins.
Every damage element is photographed, measured, and recorded in a format your insurance carrier can act on immediately. We establish the full scope of loss — structural, contents, and secondary — before the carrier's adjuster conducts their initial assessment. This documentation foundation is critical to your claim outcome.
We execute the complete restoration scope: extraction, structural drying, smoke and soot removal, mold treatment, odor elimination, structural repairs, and reconstruction. No subcontracting at any point. The FIRST Emergency Restoration team that assessed your property completes every step of the work.
We communicate directly with your insurance adjuster from the first day through final settlement — providing supplemental documentation when requested, advocating for accurate valuation of all restoration work, and ensuring your claim reflects the full scope of your covered loss. You do not have to manage the carrier relationship alone.
We complete the restoration to your satisfaction and provide a written completion package including all documentation produced during the restoration — moisture logs, photographs, scope of work, and clearance certification where applicable. We do not close a job until the work is done right.
Call
Reach a live team
member 24/7.
Assess
A technician inspects the damage on-site.
Mitigate
Extraction, board-up, or containment starts immediately.
Restore
Drying, cleaning, and repairs bring the property back.
Document
Photos and reports to support your insurance claim.
New York City’s property emergency market has no shortage of restoration companies. Here is what makes FIRST Emergency Restoration different — and why it matters for your outcome.
FIRST Emergency Restoration serves the full spectrum of property types in the New York metro — each with the specific expertise its construction, ownership structure, and insurance environment requires.
We restore New York’s full residential spectrum — including property types that demand specific local expertise:
Commercial property restoration demands additional capability: larger crews, more equipment, business interruption documentation, and environmental compliance expertise.
FIRST Emergency Restoration serves residential and commercial properties across New York City and the greater Tri-State Area:
Manhattan | Brooklyn | Queens |
The Bronx | Staten Island | Long Island |
Nassau County | Suffolk County | Westchester County |
Hudson Valley | Rockland County | Orange County |
Bergen County, NJ | Essex County, NJ | Hudson County, NJ |
Fairfield County, CT | New Haven County, CT | New York Metro Area |
Additional service areas: all communities within the greater New York metropolitan area, New Jersey, Connecticut, and Pennsylvania.
Navigating a property insurance claim after a fire, flood, or mold event is stressful — especially in New York City’s complex insurance environment, where co-op and condo buildings involve multiple policy layers and coastal properties require dual-policy coordination. FIRST Emergency Restoration takes the insurance process off your plate entirely.
#1
Document Everything
We produce carrier-ready documentation from the first hour — photographs, moisture readings, scope reports, and contents inventories in the format every major carrier requires.
#2
Communicate With Your Adjuster
We communicate directly with your insurance adjuster throughout the restoration — providing supplemental documentation when requested and advocating for accurate valuation of your loss.
#3
Navigate Complex NYC Policies
NYC co-op and condo claims involve multiple policy layers. Coastal flood zone properties involve dual-policy coordination. We understand these structures and document each damage element for the correct carrier.
Licensed asbestos identification, testing coordination, and removal for NYC pre-war buildings where asbestos in floor tile, insulation, and pipe wrap is common. All work complies with NYC DEP regulations.
EPA-certified lead paint removal and abatement for NYC residential and commercial properties — required by NYC Local Law 1 for properties housing children and by EPA RRP rules for renovation work.
Identification, containment, and removal of hazardous materials revealed by fire, demolition, or renovation — including PCBs, mercury-containing materials, and chemical storage.
Licensed interior demolition for commercial and residential pre-renovation preparation — coordinated with all required abatement work to ensure regulatory compliance before any reconstruction begins.
These services are particularly critical for New York City’s pre-war housing stock, where asbestos and lead paint are common, and for commercial real estate developers managing building renovations under NYC’s strict environmental compliance requirements.
Call
Reach a live team
member 24/7.
Assess
A technician inspects the damage on-site.
Mitigate
Extraction, board-up, or containment starts immediately.
Restore
Drying, cleaning, and repairs bring the property back.
Document
Photos and reports to support your insurance claim.
Answers to the questions New York property owners and commercial clients ask most before calling.
A: We target a 60-minute response to most New York City addresses. Every call is answered live — 24 hours a day, 7 days a week, 365 days a year — and dispatch begins the moment the call ends. We do not use a call center or answering service. A real FIRST Emergency Restoration team member takes your call, gathers the essential details about your situation, and gets a certified crew moving toward your property while you’re still on the phone.
A: Yes. We serve commercial property owners, building managers, landlords, developers, and tenants across all property types — offices, retail, restaurants, multi-family residential, hotels, healthcare facilities, and industrial properties. Commercial property restoration requires larger crews, more equipment, business interruption documentation, and in many cases, environmental compliance work that residential restoration does not. We are equipped for all of it, and our environmental services capability — asbestos, lead, and hazmat in-house — makes us particularly valuable for commercial properties undergoing renovation or post-fire rebuilding.
A: Yes — and this is one of our areas of specific NYC expertise. Co-op and condo fire claims in New York City involve the most complex insurance structures in the residential market: individual unit HO-6 policies, building master policies, and potentially neighbor liability coverage — all applying to different components of the same loss. We document every damage element with the specific attribution each carrier requires, coordinate with building management and co-op boards as standard, and manage all carrier communications simultaneously. NYC co-op and condo fire restoration is a scenario where inexperienced handling can cost property owners tens of thousands of dollars — and where our documentation approach makes a material difference.
A: A general contractor manages construction and reconstruction — they are not trained or certified for the emergency mitigation, structural drying, smoke remediation, mold containment, or environmental compliance work that property damage restoration requires. iICRC certification, which all FIRST Emergency Restoration technicians hold, is the professional standard for restoration and remediation specifically — it is not held by general contractors. Additionally, FIRST Emergency Restoration’s documentation process is specifically designed to interface with property insurance claims — a general contractor’s invoice does not produce the carrier-required documentation that supports a complete and accurate insurance settlement.
IICRC Certified • BBB Certified • Licensed & Insured • Works With All Insurance • No Subcontracting • 24/7
FIRST Emergency Restoration serves all five NYC boroughs, Long Island, Westchester, Hudson Valley, New Jersey, and Connecticut — with IICRC certified crews dispatched within 60 minutes of your call.
